Privacy Policy

1. DATA CONTROLLER

Controller: BLUEHORIZON BUSINESS SOLUTIONS GROUP, S.L.
Tax ID: B26586362
Address: C/ Núñez de Balboa, 120, 28006 Madrid (Spain)
Contact email: info@homepropertyservices.es
Phone: +34 634 05 22 39

2. PERSONAL DATA WE PROCESS

Depending on how you interact with the website and our contact channels, we may process:

• Identification and contact data: name, email, phone number, and any other data you provide when contacting us.
• Data related to the requested service: type of service, area, preferences, needs, and the content of the message.
• Technical browsing and usage data: data associated with your visit and interaction with the site (for example, pages viewed and interactions), only if you accept analytics cookies.

3. HOW WE OBTAIN YOUR DATA

We obtain your data when:

• You fill in a form on the website or contact us by email or phone.
• You request information, a consultation, or a quote.
• You contract a service.
• You browse the site and accept analytics cookies (Google Analytics 4).

4. PURPOSES AND LEGAL BASIS FOR PROCESSING

We process your data for the following purposes:

A) To handle requests and contact (forms, email, or phone) and manage related communications.
Legal basis: your consent when submitting the form or contacting us.

B) To manage quotes and the pre-contractual/contractual relationship (including coordination, execution, follow-up, and after-service support).
Legal basis: application of pre-contractual measures or performance of a contract, as applicable.

C) Administrative, accounting, and tax management derived from contracting and invoicing.
Legal basis: compliance with applicable legal obligations.

D) Website security and prevention of fraud/improper use (for example, protection against spam or abuse).
Legal basis: legitimate interest in protecting the site and ensuring its proper functioning.

E) Web analytics (Google Analytics 4), to measure site usage and improve performance and user experience.
Legal basis: your consent, granted through the cookie banner/panel.

F) Commercial communications about our own services (only if you expressly request or authorize them).
Legal basis: your consent (you may withdraw it at any time).

5. DATA RETENTION

We will retain your data for:

• Inquiries/requests without contracting: the time necessary to manage your request and, subsequently, for a reasonable follow-up period (maximum 12 months), unless you request deletion earlier.
• Contractual relationship and invoicing: for the time necessary to provide the service and for the periods required by applicable regulations.
• Commercial communications: until you withdraw your consent or request to unsubscribe.
• Analytics (GA4): according to the data retention settings defined in Google Analytics 4 and while you maintain your consent for analytics cookies.

6. RECIPIENTS AND DATA PROCESSORS

We do not sell your data to third parties.

Your data may be accessed by:

• Providers necessary to operate the website and the activity (for example, web hosting, email, maintenance, and technical support), who will act as data processors under contract.
• Google Ireland Limited, if you accept analytics cookies (Google Analytics 4).
• Public administrations and competent authorities, when there is a legal obligation.

7. INTERNATIONAL TRANSFERS

If technological providers are used that may process data outside the European Economic Area (for example, analytics services), this will only be done with appropriate safeguards in accordance with applicable regulations (for example, adequacy decisions or standard contractual clauses, as applicable).

8. USERS’ RIGHTS

You may exercise your rights of access, rectification, erasure, objection, restriction, and portability, where applicable, by sending a request to info@homepropertyservices.es including:

• First and last name
• The right you wish to exercise
• Minimum information to identify you and locate your data

If necessary, we may request additional information to verify your identity.

In addition, when processing is based on your consent (for example, analytics cookies or commercial communications), you may withdraw it at any time without affecting the lawfulness of processing carried out prior to its withdrawal.

9. COMPLAINTS TO THE SUPERVISORY AUTHORITY

If you consider that your rights have not been properly addressed, you may file a complaint with the Spanish Data Protection Agency (AEPD).

10. AUTOMATED DECISIONS

No automated decisions or profiling with legal effects on the user are carried out using the data collected on this website.

11. SECURITY MEASURES

We apply reasonable technical and organizational measures to protect your data and prevent its alteration, loss, unauthorized processing, or access.

12. UPDATES

This Privacy Policy may be updated to adapt to legal or technical changes. The current version will always be published on the website.